At Pawcurner, we understand how important it is for your furry friends to receive their essentials on time. Our team works diligently to process and dispatch orders swiftly, ensuring your pet's lifestyle remains uninterrupted. Whether you're shopping for interactive playthings, nutritional supplements, or travel-ready accessories, we prioritize secure packaging and efficient logistics to deliver your items in pristine condition.

Orders are typically processed within 1-2 business days after payment confirmation. Delivery times vary based on your location and selected shipping method. While domestic shipments may arrive within the estimated window, international deliveries could experience slight delays due to customs clearance. Rest assured, we collaborate with trusted carriers to minimize transit times.

We offer flexible shipping options tailored to your needs:

• Standard Shipping (10-15 Business Days): $15 for orders under $60
• Table Rate Shipping (5-10 Business Days): $25 for orders under $60
• Free Standard Shipping (10-15 Business Days): Applies to orders totaling $60 or more

Note: Expedited shipping upgrades may be available during checkout for time-sensitive deliveries.

Currently, we ship to most countries across North America, Europe, and select regions in Asia-Pacific. Some remote locations or areas with import restrictions may not be serviceable. During checkout, our system will automatically validate your address eligibility. For specific inquiries about your region, please contact our support team before placing your order.

Once your order ships, you'll receive a confirmation email containing your tracking number and carrier details. This allows you to monitor your package's journey through our partners' online tracking systems. For consolidated shipments, individual tracking updates may appear sequentially as different items leave our warehouse.

While we strive for flawless deliveries, occasional logistical challenges may occur. If your tracking shows no movement for 7+ business days or the estimated delivery window has passed, please contact us immediately at [email protected] with your order number. Our customer service team will investigate with the carrier and keep you informed throughout the resolution process.

International customers are responsible for any customs fees, taxes, or import duties levied by their country's regulations. These charges are determined by local authorities and are not included in your order total. We recommend checking with your customs office for potential fees before ordering, as refusal to pay these charges may result in package return or abandonment. Unfortunately, we cannot reimburse such fees once incurred.